Privacy Policy

Last updated: March 11, 2026

Customer Value Labs LLC ("we," "us," "our") operates customervaluelabs.com. This policy explains what data we collect, why, and what we do with it.

Information We Collect

When you submit a form on our site, we collect the information you provide, which may include:

  • Name and email address
  • Company name and role
  • Details about your systems or challenges

We also collect standard web analytics data through Google Analytics and Google Ads conversion tracking, including pages visited, referral source, and general device/browser information.

We use visitor identification services (Snitcher, Leadpipe) that may associate your visit with publicly available company or professional information based on your IP address and other signals. These services rely on publicly available business data.

How We Use Your Information

  • To respond to your inquiry and determine if our services are a fit
  • To measure the effectiveness of our advertising
  • To understand which companies are visiting our site so we can focus our outreach

What We Don't Do

  • We don't sell your information to anyone
  • We don't send unsolicited marketing emails (if you fill out a form, we'll reply to that conversation and that's it)
  • We don't use your data for any purpose beyond evaluating a potential working relationship

Third-Party Services

We use the following services that may process data on our behalf:

  • Google Analytics / Google Ads for website analytics and ad conversion tracking
  • Snitcher for company-level visitor identification
  • Leadpipe for visitor identification
  • LinkedIn for advertising and audience insights
  • Netlify for website hosting and form processing

Each of these services has its own privacy policy governing how they handle data.

Cookies

Our site uses cookies set by Google Analytics and our visitor identification services for analytics purposes. These are standard web analytics cookies. You can control cookie behavior through your browser settings.

Data Retention

We retain form submissions and lead data for as long as needed to evaluate and maintain a potential or active business relationship. If you'd like your data removed, just ask.

Contact

Questions about this policy? Email dillon@customervaluelabs.com.